Customer Success Manager

At Savii Inc, we are all about better software and accompanying solutions for our growing community of homecare industry customers, and improved health outcomes for the clients they serve. Homecare Provider Agencies nationwide increasingly benefit from our comprehensive, user-friendly agency management software and remote field apps, and we continue to expand our team with talented and dedicated professionals from a diverse array of backgrounds to foster this growth.

Currently we are seeking a Customer Success Manager to provide exceptional customer service, technical support, and troubleshooting tasks, utilizing our ticketing system, chat, telephone, and email tools. Interested candidates with a passion for helping health care companies excel with the help of smart technology, and who meet the requirements below, are encouraged to apply.

Responsibilities:

• Provide written and verbal support with technical expertise, knowledge, crisp communication, and timeliness

• Build and maintain a deep knowledge of all Savii product offerings and technical support procedures, in order to provide the most appropriate solutions to customers

• Accurately document customer, process, and product information, including detailed descriptions of support inquiries and follow-up activity

• Replicate customer issues via video, screenshots, and other tools

• Lead analysis-resolution processes with customers, through to successful completion

• Work independently to solve support issues, and escalate issues to next level support and management when necessary

• Contribute to the support knowledge base supporting the Savii product line

• Create, update, and maintain business, process, systems, and tools documentation

Requirements:

• Bachelor’s degree

• 2+ years’ experience in supporting health organizations from a technical perspective, having proven technical problem identification and resolution skills

• Experience with Email/Phone/Chat ticketing systems

• Strong written and verbal skills, with the ability to speak effectively with technical and non-technical end-users and teams

• Must be comfortable with extensive phone/video consultations

• Strong diligence and research skills

• Flexibility, resourcefulness, and the ability to work independently as well as within a team setting

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