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Things to Consider While Choosing the Best Home Care EMR for your Agency

Date: 06th Mar 2019

Agencies and care providers rely on Electronic Medical Records (EMR) solutions nowadays for obtaining crucial patient information. But there are many agencies who still depend on paper documentation like progress notes, paper chart records, consultation forms or other clinical documents. Care providers also rely on non-clinical software for important information needed to control the revenue cycle and manage operations. 

So, what is an Electronic Medical Record (EMR)?

An Electronic Medical Record (EMR) is a digital interpretation of conventional paper records.

All in all, EMR stores medical information of patients and operates as a central storehouse linking several clinical modules around home care settings that captures and generates patient data. Various EMRs come with a number of modules like Picture Archiving & Communication System (PACS), e-prescriptions, clinical decision support, physicians order entry, laboratory information system, etc. 

Now, let’s look at the things to consider while choosing the best Home Care EMR for your agency:

Cost (Money/Time)

EMR systems have various benefits that include improved efficiency, care coordination, and consistency in delivering information. Investing in an EMR system is comparatively higher, but it offers long-term benefits that easily covers up the expense — improved turnover and nursing time utilization, savings in billing errors, and higher reimbursement. 

Compliance

Agencies or care providers that utilizes a HIPAA- compliant home care solution with in-built balances and checks that help to implement documentation compliance, have the ability to Quality Assurance (QA) staff time. These optimizations to the daily processes might encourage your agency’s efforts to get The Joint Commission accreditation and also achieve 5-star ratings.  

As the number of Recovery Audit Contractor (RAC) reviews and Additional Documentation Requests (ADRs) are increasing, the agencies are now required to generate documents in time so as to avoid payment delays and claim denials.

Agencies or care providers who depend on paper records or have to look for information on financial systems or other clinical settings undergo penalties, a striking increase in staff-time, and loss in productivity. Whereas, organizations that adopt an advanced point-of-care solution which is perfectly integrated with the home-care software have more certainty that patient data and the agency records will always be up to date, complete, and secure. 

Features and Capabilities

When choosing the software for your business, it’s crucial to know the features as well as flaws of various platforms to fulfill functional needs of the organization. 

As care providers are mobile and the operations and billing have to be conducted in the office, hence the selected platform must support both the clinical operations (complete documentation and delivering quality care) and back-office operations like (reporting, billing, scheduling, and more).

While taking into account the innovative technologies available today, to sacrifice platform features and capabilities on just one part of the business at the cost of the other is not necessary. 

Communication

Mobile Messaging apps that are HIPPA compliant can be used by anyone on the care team and it ensures real-time communication when required. Having access to patient information anytime and anywhere makes it easy and smooth to coordinate complete assessments and care planning. 

When the documents are comprehensive and are available for QA staff to access quickly after a patient visit, then to get a follow-up or additional details from physicians on previous patient visits is not necessary. 

Customer Support and Training

To understand the kind of training or support that you will receive, there are certain things that you must keep in mind: make sure that the hours of support will meet your requirements related to the contributions and new features.

Also, ensure that the providers offer online elements that can be accessed anytime by the staff to be more familiar with the new solution. Apart from the technical assurance, you may need further assistance with respect to recent upgrades, new features, and getting the latest bug fixes. 

Change Management

Change can be hard, but at the same time it can be empowering. Bringing change in a workplace affects the majority of staff. Hence, it becomes crucial to motivate your team to get involved, ask questions, and voice concerns.

The type of EMR selected will not only impact the daily routine of the staff but also their capability to provide the best patient care.

Data Reporting 

Choose an EMR solution that enables you to strengthen your data to identify areas of focus for reviews. Data intelligence encourages better decision-making. The objective of your data is to demonstrate that you are accurately meeting all standards, connected with a particular diagnosis.

 What you need to consider here is that when your staff is documenting the data. If it’s after the patient visit, then the quality of documenting may decrease. 

Conclusion

Getting an EMR solution will have a great impact on your agency or caregiving business. So, it’s important for you to make the right decision while choosing an EMR. The above-mentioned considerations help you to understand and learn more about an EMR system. However, getting the right solution entirely depends on the specific needs of your home care agency. 

Are you looking for an all-in-one management solution? Then check-out SaviiCare. It provides home care software that is HIPAA compliant and offers an open integration platform, allowing organizations to have a centralized model while focusing more on patient care. 

                                                                                                 

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