It’s an age-old balancing act that anyone running a business has to face — staying laser-focused on the people you’re in business to help while being efficient enough to keep the lights on. In home health especially, the answer of course is to always put people first. However, it’s important not to think of these two ideas as one versus the other, but instead as part of a feedback loop. This is a term for where the output of one system positively or negatively affects another — which in turn goes back to affect the first one.
In terms of patient care and operational efficiency, these two systems are highly interconnected. An inefficient agency will be less equipped to give patients the care they need, resulting in decreased client retention, higher staff turnover and lower revenues. This then makes the agency even more inefficient and less able to provide patients and their families with high-quality care — creating a negative feedback loop. In contrast, agencies that are efficient in the right ways can start a positive feedback loop that leads to happier clients and organizational growth.
How can agencies streamline operations in a patient-focused way?
In our new e-book, we provide three crucial insights that will help you put people first while running an operationally sound and profitable agency. What are they? Reading the book will give you a deeper understanding, but successful agencies can create synergy between care and efficiency in these key ways:
- A competent, well-trained staff leads to better care — Take the time to recruit and train the right people to reduce turnover and keep your patients happier. Doing this requires an investment of time and having the right tools — but it is well worth it.
- Supporting your staff with the resources they need keeps them motivated and more patient-focused — Once you have a winning team, keep them happy and focused by making the logistics of their job as easy as you can. We’ll tell you how.
- Streamlined operations equal less hassle on the client side while reducing barriers to revenue for you — It’s even more important to smooth out the administrative hurdles that exist for your clients. With the right systems in place, the people you care for can have less stress and anxiety between and during visits, leading to a better experience.
If you remove as many of the administrative and operational speed bumps as possible for both your team and your patients, all that’s left to focus on will be providing people-centered care.
Check out our new e-book to start your positive feedback loop today
Want to explore this topic further and find out the specific ways that Savii and our state-of-the-art platform can help you? “Home Care Synergy — Three Insights to Make Exceptional Care and Streamlined Operations Work Together” has all the insights you need.
You can download the full e-book here.